10. Ownership (RACI)¶
Suggested operational ownership map¶
| Domain | Product | Engineering | QA | DevOps/SRE | Support |
|---|---|---|---|---|---|
| Public acquisition routes and UX | A | R | C | I | I |
| Lead + prototype request API integration | A | R | R | C | C |
| Plan catalog + checkout UX | A | R | R | C | I |
| Stripe integration and webhook reliability | C | R | C | A | I |
| Subscription/provisioning lifecycle | A | R | R | C | C |
| Activation funnel | A | R | R | C | C |
| Sites module and feature limits | A | R | R | I | C |
| Tickets and AI operation workflows | C | R | R | C | A |
| Navigation/dependency map maintenance | A | R | C | I | C |
Legend: R = Responsible, A = Accountable, C = Consulted, I = Informed.